Becoming an entrepreneur is a big step up in life. It’s the moment where you take plans into your own hands and follow your own career dreams, and the process is both liberating and fulfilling for many.
However, when it comes to running your own business, you really do have to take the bull by the horns. You’re in charge now, and that means you’re the one that’s always going to be at fault.
And that’s never more apparent than when you’re dealing with a difficult client. Indeed, getting into a dispute can often make or break an entrepreneur before they’ve even got started! But to improve your chances of handling such an issue well, here’s some tips to keep in mind.
Stay Calm at All Times
It’s always best to stay calm in the face of a barrage of angry emails, calls, or messages. Even better, it’s best to use a professional manner if you’re facing a difficult client in person, as refusing to respond to their emotion is the best way to defuse a situation. Of course it can be hard to keep this in mind when you or your business are being insulted, but a rash response will get you nowhere. Keep your reputation in mind and stay calm.
Act Rather Than React
Following on from this point, always think about what you can do to rectify a situation, rather than what you can say or how you can apologise. It can often be helpful to pass along an apologetic message, but make sure you go one step further and put the emphasis on what needs to happen next. Offer up some solutions, and show your willingness to work with the client where they are.
Don’t Sit on an Unpaid Invoice
An unpaid invoice can tank your business and that’s something you’ll want to avoid. So if you’ve got a difficult client who’s also refusing to pay up, you’ve got the power to force their hand here. If they’ve ordered goods and accepted them, you can repeatedly send them invoice warnings, and then send in a team like Cannabis Debt Collection, if that’s your area of business.
You can also choose to take the client to court to sue for the cost of the work you completed; with this option it’s best to weigh up the pros and cons, as you could end up spending more money than you get back.
Cut Contact if Need Be
Finally, you’ve always got the choice to close up shop in the face of a difficult client. If you cannot see a long term relationship forming between you, especially due to raised emotions on their side, simply send them a message to say you’re terminating any contact. Be rational with your response here, and list some reasons as to why you’re doing so, and then leave the ordeal there.
Handling a difficult client doesn’t have to be scary. Stay calm and keep the above points in mind.